Refund Policy
Thank you for shopping at JennaLarco.com. Every piece of artwork and every product offered through our store is created with great care and produced specifically for you after your order is placed
Commitment to Quality
Thank you for shopping at JennaLarco.com. Every piece of artwork and every product offered through our store is created with great care and produced specifically for you after your order is placed.
Because our products are made to order through a print-on-demand fulfillment process, each item is custom manufactured exclusively for your purchase. For this reason, all sales are considered final.
No Refund Policy
Due to the custom, made-to-order nature of our products, JennaLarco.com does not offer refunds, returns for buyer's remorse, exchanges based on personal preference, or order cancellations once production has begun.
By placing an order, you acknowledge and agree that your product is being specially produced for you and cannot be restocked or resold.
Refunds will not be issued for reasons including, but not limited to:
- Change of mind
- Ordering the wrong size, color, or product
- Accidental purchases
- Personal preference
- Delayed delivery caused by shipping carriers
- Minor color variations resulting from differences in monitor, phone, or printer displays
Damaged, Defective, or Incorrect Items
Your satisfaction is important to us. If your order arrives damaged, defective, misprinted, or if you receive the wrong product, we will gladly replace the item at no additional cost.
To request a replacement, please contact us within 7 days of delivery.
Your request must include:
- Your order number
- A brief description of the issue
- A brief description of the issue
- Photographs of the packaging, if applicable
After reviewing your claim, we will determine whether the item qualifies for a replacement under this policy.
Approved claims will receive a replacement product of the same item. Refunds will not be issued.
Replacement Policy
Approved replacement requests are limited to products that are:
- Damaged during shipping
- Manufactured with printing or production defects
- Incorrectly fulfilled by our production partner
Replacement products will be shipped to the original shipping address unless otherwise agreed upon.
We reserve the right to request additional photographs or information before approving a replacement.
Non-Returnable Items
Because every item is custom produced specifically for each customer, we do not accept returned merchandise.
Please do not mail products back without first contacting customer service. Unauthorized returns may not be accepted or processed.
Please do not mail products back without first contacting customer service. Unauthorized returns may not be accepted or processed.
Please carefully review your order before completing checkout. Customers are responsible for ensuring that all information, including product selection, size, color, personalization (if applicable), and shipping address, is accurate before submitting an order.
Once production has begun, orders generally cannot be modified or canceled.
Contact Customer Service
If you have any questions regarding your order or need assistance with a damaged or defective item, please contact us.
Email:Jenna@JennaLarco.com
Website: Jennalarco.com
We strive to respond to all customer inquiries as quickly as possible and appreciate the opportunity to make things right when a qualifying issue occurs.
Policy Updates
JennaLarco.com reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes become effective immediately upon publication on this website. Your continued use of the website and placement of orders constitutes acceptance of the most current version of this policy.