Thank you for shopping at JennaLarco.com.

Every physical product is made to order specifically after your purchase is placed. Because these items are created for individual orders rather than stocked as ready-made inventory, all made-to-order sales are final.

Refunds are not offered for completed physical orders. If an item arrives damaged, defective, misprinted, or materially incorrect, the appropriate resolution is typically a replacement of the affected item.

Made-to-Order Products

All physical products sold through JennaLarco.com are produced specifically for each order.

Because production begins after checkout, products cannot generally be returned to regular inventory once they have been made.

For this reason, I do not accept returns or issue refunds for:

• Change of mind
• Buyer’s remorse
• Accidental purchases
• Incorrect size selection
• Color preference
• Duplicate orders placed by the customer
• Failure to review product dimensions or details
• Shipping delays outside my control
• Minor variations in color, placement, texture, finish, or appearance
• Incorrect or incomplete shipping addresses entered at checkout

Please carefully review all product information before placing your order.

Damaged Items

If your item arrives damaged, please contact me as soon as possible.

To review the issue, please provide:

• Your full name
• Your order number
• A description of the damage
• Clear photographs of the damaged item
• Photographs of the packaging when applicable

Photos help document the issue and are required for most replacement claims.

If the claim is approved, a replacement will be issued instead of a refund.

Defective Products

If you receive a product with a confirmed production defect, please contact me with your order details and clear photographs showing the issue.

Examples may include:

• Major printing defects
• Significant manufacturing defects
• Incorrect artwork
• Incorrect product received
• Major damage present upon arrival

Approved defective-item claims are generally resolved with a replacement.

Incorrect Orders

If you receive an item that is materially different from what you ordered, please contact me as soon as possible.

Include your order number, a description of the issue, and clear photographs of the item received.

If the issue is confirmed, I will arrange an appropriate replacement.

Replacement-Only Policy

Because products are made specifically for each customer order, approved claims are generally resolved through replacement rather than refund.

A replacement may be approved when an item is:

• Damaged in transit
• Defective
• Misprinted
• Incorrectly produced
• Incorrectly fulfilled
• Confirmed lost in transit, when applicable

Replacement eligibility is determined based on the order information, photographs, tracking details, and circumstances of the claim.

No Refunds for Buyer’s Remorse

Refunds are not provided because a customer changes their mind after ordering.

This includes situations where a customer decides they:

• No longer want the product
• Prefer another color
• Prefer another size
• Ordered the wrong item
• Expected a different material or finish despite the listing description
• No longer need the item

Please review all product descriptions carefully before checkout.

Sizing

Customers are responsible for reviewing product dimensions and sizing information before purchasing.

An item that fits differently than expected is not considered defective if it matches the size ordered and the measurements provided in the product listing.

Please review size charts and dimensions carefully before placing your order.

Color Variations

Colors may appear differently across computer monitors, phones, tablets, and other screens.

Physical products may also show slight differences due to material type, surface texture, lighting, production method, and other normal manufacturing factors.

These normal differences do not qualify for refunds or replacements unless the finished product is materially defective or significantly different from the listing.

Product Mockups

Product mockups are used to show how artwork is expected to appear on the finished item.

Minor differences in artwork placement, scale, cropping, color, or positioning may occur during production.

Small variations that fall within normal production tolerances are not considered defects.

Order Cancellations

Because production may begin shortly after an order is placed, cancellations cannot be guaranteed.

If you contact me immediately after ordering, I will do my best to determine whether the order can still be stopped.

Once production has begun, the order cannot generally be canceled or refunded.

Order Changes

Changes to an order cannot be guaranteed after checkout.

This includes changes to:

• Size
• Color
• Quantity
• Product type
• Artwork selection
• Shipping address
• Shipping method

Please review your cart carefully before completing your purchase.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Refunds are not provided for orders that are delayed, returned, lost, or misdelivered because of an incorrect or incomplete address supplied by the customer.

If an order must be reproduced or reshipped because of an address error, additional charges may apply.

Lost Packages

If tracking indicates that a package has been lost in transit, please contact me.

The shipment will be reviewed using the available carrier and tracking information.

If the package is confirmed lost and the claim is approved, a replacement may be issued.

Lost-package claims are handled on a case-by-case basis.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please first check:

your mailbox, porch, parcel locker, building office, front desk, household members, neighbors, and other possible delivery locations.

You should also contact the shipping carrier directly for additional delivery information.

Packages marked delivered by the carrier are not automatically eligible for a replacement or refund.

Stolen Packages

I am not responsible for packages that are stolen after confirmed delivery.

If you believe your package was stolen, please contact the shipping carrier and, when appropriate, local authorities or your property management office.

Replacement eligibility is not guaranteed for packages marked delivered.

Shipping Costs

Shipping charges are non-refundable.

This includes upgraded or expedited shipping charges when a delay occurs because of carrier conditions, weather, holidays, transportation disruptions, or other circumstances outside my control.

Return Shipping

Because made-to-order products are not generally accepted for return, customers should not mail products back without first contacting me.

Unauthorized returns may not be accepted or processed.

If a return is specifically authorized in writing for an unusual circumstance, instructions will be provided before the item is sent back.

Claims and Documentation

To review a damaged, defective, or incorrect-order claim, I may request photographs or other supporting information.

Claims without sufficient documentation may not be eligible for replacement.

Please keep the product and original packaging until the issue has been reviewed.

Abuse of the Replacement Policy

The replacement policy is intended to protect customers when a legitimate production or shipping issue occurs.

Repeated, unsupported, fraudulent, or abusive claims may result in future order limitations or refusal of service.

International Orders

International orders are also subject to this Refund & Replacement Policy.

Refunds are not issued for customs delays, import processing, customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

Customers are responsible for reviewing any applicable import requirements before ordering.

Digital Products

If digital products are offered on JennaLarco.com, digital purchases are non-refundable once the files have been delivered or accessed.

If a digital file is corrupted, incomplete, or incorrect, please contact me so the issue can be reviewed and the correct file can be provided when appropriate.

Sale and Promotional Items

Made-to-order products purchased during a sale, promotion, or discount event remain subject to the same final-sale policy.

Discounted pricing does not change replacement eligibility for legitimate damaged, defective, or incorrect products.

Questions or Replacement Requests

If you believe your order qualifies for a replacement, please contact:

jennalarco@gmail.com

Please include your:

Full name
Order number
Description of the issue
Clear photographs when applicable

I will review the information provided and determine the appropriate resolution.

Agreement to This Policy

By completing a purchase through JennaLarco.com, you acknowledge that you have reviewed and agreed to this Refund & Replacement Policy.

Because physical products are made to order specifically for each customer, all sales are final and refunds are not offered for completed made-to-order orders.

Approved claims for damaged, defective, misprinted, incorrect, or qualifying lost items are generally resolved through replacement rather than refund.

Thank you for supporting my small business and original artwork. 🤍

Jenna Larco
JennaLarco.com
jennalarco@gmail.com

© 2026 Jenna Larco. All rights reserved.