SHIPPING POLICY
Thank you for shopping at JennaLarco.com.
I do my very best to package and ship every order with care so it arrives safely and beautifully. All physical products are made to order, which means production begins after your purchase is placed rather than being pulled from pre-made inventory.
Because each item is created specifically for an individual order, delivery time includes both processing time and shipping time. Please review the estimated timelines below before completing your purchase.
Shipping Options
I offer flat-rate shipping at checkout to keep things simple and transparent.
Available shipping options include:
- Economy Shipping – the most affordable option
- Standard Shipping – a balanced option for timing and cost
- Express Shipping – for when you need your order sooner
Shipping rates are charged as flat fees and are displayed at checkout before you complete your purchase.
Shipping availability may vary depending on the product, destination, package size, and delivery location.
Economy Shipping
Estimated total delivery time: 7–10 business days
Economy Shipping is the most affordable shipping option.
This estimate includes approximately 3 business days of processing time, followed by the remaining time in transit.
Economy Shipping is best for customers who are not working with a strict delivery deadline.
Business days do not include weekends or major holidays.
Standard Shipping
Estimated total delivery time: 4–6 business days
Standard Shipping offers a faster delivery option while still keeping shipping costs reasonable.
This estimated timeframe includes both order processing and transit time.
Standard Shipping is a good choice if you would like your order sooner but do not require express delivery.
Express Shipping
Estimated transit time: 1–2 business days
Express Shipping is the fastest available shipping option for eligible products and destinations.
The 1–2 business day estimate refers to shipping time after processing is complete.
Processing time may still apply before the package leaves for shipment.
Express Shipping availability and delivery speed may vary depending on product type, destination, package size, and current delivery conditions.
Choosing Express Shipping does not guarantee same-day production or same-day shipment.
Processing Time
Most orders are processed within approximately 3 business days before shipment.
Processing includes preparing your order, producing the product, completing any required quality checks, and preparing the package for shipping.
Processing time does not include transit time unless the total delivery estimate specifically states otherwise.
Orders placed late in the day, on weekends, or on holidays may begin processing on the next business day.
Processing times may occasionally be longer during holidays, major sales, seasonal launches, or unusually high-volume periods.
Made-to-Order Products
All physical products sold through JennaLarco.com are made to order.
This allows me to offer a wide variety of artwork, products, colors, sizes, styles, and seasonal collections without mass-producing unnecessary inventory.
Because production begins specifically for your order, items are not treated the same way as traditional pre-stocked retail merchandise.
Production may begin shortly after checkout.
For this reason, changes, cancellations, address updates, product swaps, and order modifications cannot always be guaranteed once an order has entered production.
Please carefully review all order information before completing checkout.
Order Changes and Cancellations
If you notice an error after placing your order, contact me as soon as possible.
I will do my best to review the request before production begins, but changes cannot be guaranteed.
Once an order has entered production, cancellation or modification may no longer be possible.
This includes changes to:
product style, size, quantity, artwork, color selection, shipping address, or other order details.
Because items are made specifically for each purchase, completed made-to-order products generally cannot be returned to standard inventory.
Delivery Timeframes
Shipping and delivery times vary depending on the option selected at checkout and the carrier’s delivery schedule.
Estimated delivery windows are provided as a guide only and are not guaranteed.
Carrier network delays, weather, holidays, seasonal volume, transportation interruptions, destination issues, and other circumstances outside my control may affect delivery.
If you are purchasing for a holiday, birthday, event, or specific date, please place your order as early as possible.
Shipping Carriers
Orders are shipped using trusted shipping carriers.
Carrier selection may vary depending on:
destination, shipping method selected, product type, package size, and delivery availability.
A specific carrier cannot always be guaranteed.
Tracking Information
Once your order has shipped, tracking information will be provided when available.
Tracking updates may not appear immediately after shipment.
It can take some time for the carrier to scan a package into its network and begin showing movement.
Please allow reasonable time for tracking information to update before assuming that a package has been delayed.
Shipping Confirmation
When tracking is available, you will typically receive a shipping confirmation once your order is on its way.
If your order contains multiple products, the items may occasionally ship separately.
Different products can have different production requirements and may be completed at different times.
Receiving one package does not necessarily mean the remaining portion of your order is missing.
Additional tracking information may be provided for separate shipments.
Shipping Costs
All shipping charges are non-refundable.
This includes shipping charges associated with carrier delays, weather-related disruptions, holiday congestion, transportation interruptions, or other circumstances outside my control.
Choosing an upgraded shipping method does not make the shipping cost refundable if a carrier experiences an unexpected delay.
Incorrect or Incomplete Addresses
Please carefully review your shipping information before completing checkout.
Customers are responsible for providing a complete and accurate shipping address.
This includes your:
full name, street address, apartment or unit number, city, state, ZIP code, and any additional delivery information needed.
I am not responsible for packages delivered to an incorrect address that was entered by the customer at checkout.
If an address error is noticed before production or shipment, I will do my best to assist, but corrections cannot be guaranteed.
Returned Packages
If a package is returned because of an incorrect or incomplete address, failed delivery attempt, refusal, or another customer-provided delivery issue, additional shipping charges may apply before the order can be reshipped.
Returned packages do not automatically qualify for a refund.
Because products are made to order, any reshipment or replacement will depend on the circumstances of the original shipment.
Lost Packages
If tracking shows that your package has not arrived after the estimated delivery window, please contact me.
The shipment can be reviewed using the available tracking information.
If a package is confirmed lost in transit and the claim is approved, a replacement may be issued.
Lost-package claims are handled on a case-by-case basis.
Stolen Packages
Once an order has been marked delivered by the shipping carrier, I am not responsible for packages that are lost or stolen after delivery.
If tracking shows that your order was delivered but you cannot locate it, please check:
your mailbox, front porch, side entrance, parcel locker, building office, front desk, household members, neighbors, and other secure delivery areas.
Carriers may occasionally mark a package delivered shortly before it physically arrives.
If the package still cannot be located, I recommend contacting the shipping carrier directly to open a delivery inquiry or claim.
Repeated claims of missing deliveries may result in future order limitations or additional delivery requirements.
Damaged Products
If your item arrives damaged, please contact me as soon as possible.
Please provide:
your name, order number, description of the issue, clear photographs of the damaged item, and photographs of the packaging when applicable.
Photographs are important because they help document the condition of the item and allow the claim to be properly reviewed.
Approved damage claims are resolved with a replacement of the affected item rather than a refund.
Defective or Incorrect Products
If you receive an item that is defective, misprinted, or materially different from what you ordered, please contact me with your order number and clear photographs.
Once the issue has been reviewed and approved, a replacement may be provided.
Minor differences in color, placement, texture, finish, scale, or appearance that occur naturally during production are not automatically considered defects.
Replacements Instead of Refunds
Because physical products are made to order specifically for each customer, refunds are not offered for completed made-to-order orders.
If an item arrives damaged, defective, misprinted, or materially incorrect, the available resolution is generally a replacement of the affected item.
Replacement requests must be supported by appropriate order information and photographs when requested.
Approved replacements are provided for legitimate production, shipping, or fulfillment issues.
No Refunds for Buyer’s Remorse
Refunds are not provided for:
change of mind, buyer’s remorse, accidental purchases, incorrect size selection, color preference, duplicate orders, or failure to review product details before ordering.
Please carefully review product descriptions, dimensions, materials, sizes, finishes, quantities, and color options before completing your purchase.
Product and Color Variations
Product photographs and mockups are created to represent the finished item as accurately as possible.
However, slight differences may occur between what appears on your screen and the finished physical product.
Color can vary depending on:
screen brightness, monitor calibration, phone or tablet settings, material type, printing process, lighting, product texture, and other production factors.
Small variations in placement, color, texture, or finish are normal and do not necessarily indicate a defect.
Holiday and High-Volume Periods
Shipping and processing networks can become significantly busier during major holidays and seasonal shopping periods.
Processing and delivery times may take longer during:
Christmas, Black Friday, Cyber Monday, major sales events, seasonal launches, and other high-volume periods.
If you are ordering a gift or purchasing for a specific event, please order early whenever possible.
Estimated arrival dates should not be treated as guaranteed delivery dates during peak shipping periods.
International Shipping
International shipping may be available for select products and destinations.
International delivery times can vary significantly depending on destination, carrier availability, customs processing, and local delivery services.
Customers are responsible for any customs duties, import taxes, VAT, brokerage charges, or other fees required by their country.
These charges are not included in standard product or shipping prices unless specifically stated at checkout.
International customs delays are outside my control and do not qualify for shipping refunds.
Customs and Import Delays
International packages may be held by customs for inspection or processing.
The length of customs processing varies by country and cannot be predicted or guaranteed.
If your order is delayed in customs, please allow additional time for clearance.
Customers are responsible for complying with their country's import requirements.
Delivery Estimates
All delivery times are estimates.
An estimated delivery window reflects the typical amount of time required for production, processing, and shipping under normal conditions.
It is not a guaranteed arrival date.
I cannot guarantee delivery by a specific holiday, event, birthday, or deadline unless explicitly stated otherwise.
Questions
If you have any questions about shipping, delivery, tracking, damaged products, or replacements, please contact me at:
Please include your full name and order number whenever possible so I can locate your order quickly.
I’m always happy to help with order questions and will do my best to make the process as easy as possible.
Thank You
By placing an order on JennaLarco.com, you acknowledge and agree to this Shipping Policy.
Thank you for supporting my small business, my artwork, and the work that goes into creating each order. 🤍
Jenna Larco
JennaLarco.com
jennalarco@gmail.com
© 2026 Jenna Larco. All rights reserved.
